Refund, Return & Cancellation Policy
At Blumen Organics, we’re committed to your satisfaction. We understand that sometimes circumstances may require a return or order change. This policy outlines the guidelines for refunds, returns, and cancellations for your Blumen Organics purchases.
Order Cancellation:
- Orders can be cancelled free of charge if they have not yet been shipped. Please contact our customer service team as soon as possible at [phone number] or [email address] to request a cancellation.
- Orders that have already shipped cannot be cancelled. However, you may be eligible for a return (see below).
Returns & Refunds:
- We accept returns of unopened, unused, and undamaged items within [number] days of delivery. To initiate a return, please contact customer service using the information above. We will provide you with a return shipping label and instructions.
- Refunds will be issued for the full amount of the returned item(s), excluding original shipping costs. Refunds will be processed within [number] business days of receiving your returned item.
- We cannot accept returns of opened, used, or damaged items. However, if you receive a damaged item, please contact customer service immediately. We will work with you to resolve the issue.
Exceptions:
- Due to the nature of personal care products, we cannot accept returns of opened or used items unless they are damaged or defective.
- We encourage you to review your order carefully before submitting it. If you have any questions about our return policy, please don't hesitate to contact us.
Our Commitment to You:
- Blumen Organics is dedicated to providing you with exceptional customer service. If you have any concerns about your order, please contact us and we will do our best to assist you.